St John’s College, Cambridge is a registered member of the Fundraising Regulator and follows the Code of Conduct as set out by the regulator.
You may make a complaint in writing by post or by email if you consider that we have breached the Code of Conduct or any other rules of practice issued by the Fundraising Regulator.
We ask that the College receive complaints no later than 28 days after the incident leading to the complaint. Please address your complaint to the Development Director in the first instance. We ask you to express that you are contacting us to make a complaint and we would be grateful if you could clearly specify details of the breach that you consider to have occurred. We will acknowledge receipt of your complaint and set in train our investigations procedure. We will endeavor to inform you about the outcome as soon as possible and within 28 days of receiving your complaint. However, if you are not satisfied with our response you may refer your complaint to the Fundraising Regulator within two months of receiving it.
We will commit to keeping a full record of your complaint, the subsequent investigation, and associated correspondence for 24 months. Our records will be available to the Fundraising Regulator for this period of time. All complaints will be regarded as a source of learning and improvement by the College and we commit to putting in place any appropriate remedies.
You can contact us by email at Development@joh.cam.ac.uk The postal address is: For the attention of the Development Director, Development Office, St John’s College, Cambridge CB2 1TP. The Development Office phone number is +44 1223 338700.